The Mindset Shift Journal

Eligibility for Returns

• Products are eligible for return if they:
  • Are unused, in their original packaging, and in the same condition as when received.
  • Have been purchased within the last 30 days (proof of purchase required).
  • Are defective or damaged upon arrival.
• The following items are not eligible for returns:
  • Items purchased on clearance or final sale.
  • Custom or personalized products.
  • Products with visible signs of use or damage caused by the customer.

Process for Returns

• Contact our customer service team at hello@genesiselevated.com to initiate a return.
• Provide your order number, details of the product, and reason for the return.
• Once approved, you will receive a Return Authorization Number (RAN) and instructions on how to send the product back.
• Return shipping costs:
  • For defective or damaged products, we will provide a prepaid shipping label.
  • For all other returns, the customer is responsible for shipping costs.

Refund Policy

• Refunds will be issued to the original payment method within 7–10 business days after the returned product is inspected and approved.
• Shipping fees (if applicable) are non-refundable unless the product was defective or damaged.
• Partial refunds may apply if the returned item is not in its original condition.

Non-Returnable Situations

• Products not purchased directly from Genesis Elevated (third-party sellers).
• Items returned without prior authorization or beyond the 30-day return period.

Processing Times

• Order Processing: Orders are typically processed within 1–3 business days (excluding weekends and holidays) after payment is confirmed.
• Order Confirmation: Once your order is processed, you will receive an email with your tracking information.

Shipping Rates and Delivery Times

Shipping costs are calculated based on the destination, size, and weight of the package. Rates and delivery options will be displayed at checkout.

• Standard Shipping:
  • Delivery time: 5–7 business days
  • Cost: Calculated at checkout
• Expedited Shipping:
  • Delivery time: 2–3 business days
  • Cost: Calculated at checkout
• Overnight Shipping:
  • Delivery time: 1 business day (if ordered before the cutoff time)
  • Cost: Calculated at checkout